RETURNS & REFUNDS

Returns & Refunds

To activate the procedure for post-sales services you need to contact our Customer Service.

Article replacement for wrong shipment

The product replacement procedure for wrong shipment is functional when T.S.C. SRL mistakenly sent a different product from what the customer has ordered and therefore not present in his order. The process can be activated within 14 calendar days from the date of delivery of the goods, the service activation can be done by contacting our Customer Service and the goods must be sent within 14 days of notification.

Before activating this service, you may want to compare what has arrived with the technical description of this on our website, where you can view detailed photos of each item and its main technical characteristics.

The shipping costs are paid by T.S.C. SRL and must ship via courier.

The item must be returned in the condition in which it was delivered, and no signs of any kind, and written on the packaging and without having been opened in any way or used; using a rigid box and a special packaging to protect it from damage during transport.

Opening this package will be allowed, as necessary, only in cases where the package does not allow verification of the product ordered compared to that delivered.

In the event that the article present in your purchase invoice is no longer available, you will be contacted by our customer service that will provide for the issue of a refund and contextual bank transfer to your bank account. The amount of any credit note, and the transfer will be calculated taking into account any discounts and promotions offered on the purchase invoice.

Article incomplete of some parts or accompanying material

This service can be activated within 14 days of receipt of goods; if the same is not complete in all its parts or accessories supplied. The goods must be sent within 14 days of reporting to customer service.

Before activating this service, T.S.C. SRL may want to compare what has been delivered with the technical description of the article, as well as in the present kit in the site material.

Damage to the Goods during home delivery.

In the event that the carrier to make delivery to the customer with a visibly damaged packaging, T.S.C. SRL advisable to get a refund or exchange, to accept the goods by affixing to the transport document the reason “Accepted subject to control” in the case of withdrawal of fragile objects always check by opening the packaging integrity of the goods, if the carrier denies such control to put the word “Accepted subject to control” on the bill of the courier.

The customer must, therefore, call promptly and in any event no later than 14 days, the Customer Service T.S.C. SRL who will open a damaging practice for the replacement of the goods, will also have to send an e-mail to info@thesiltedcompany.com where noted that the goods had been withdrawn and subject to control, and by reporting the anomaly .

In the event that a customer contacts Customer Service T.S.C. SRL subsequently to 14th day, and not follow the steps indicated above, will be not accepted the request of damage.

Returns

You can return any item purchased on https://thesiltedcompany.com/ within 14 days of the delivery date. Here’s how:

1. you have to contact our client service at info@thesiltedcompany.com

2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

3. The shipping costs for returns are paid by the customer who will be obliged to send the goods within 7 days of reporting to our customer service

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

Items such as Final Sale, Vintage and Clearance items, Underwear, Swimwear, Sunglasses and Fragrance cannot be returned.

All return conditions apply to exchanges as well.

Exchanges

If you wish to change the size and/or color of an item that you purchased, you can do so only paying the cost of delivery within 14 days of delivery date. 

Contact our client service at thesiltedco.srl@gmail.com, specific “Exchange” in the subject of email  and write us a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.

You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our Return Policy.

Refunds

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the payment method used:

Bank Transfer: a credit note will be made within 7 working days from the mail date of shipment of receipt of the package. It will then take a few days (depending by the bank and by country) to see the credit on your bank account

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.